aarenet
The Swiss company is a specialized and high-quality provider of VoIP services and equipment for the communications industry in the IP market. The systems and services of Aarenet are offered to Telecom Service Provider (TSP), Internet Service Providers (ISP), City Carriers, Cable TV Companies, Utilities and Enterprises. Based on a modular architecture Aarenet delivers turn-key systems or managed services designed to the customer’s needs. Systems and services are custom designed, implemented on time, deployed in excellent quality and operated in highest availability.
Following the incorporation of the Partner Agreement in June 2020, FrontStage and Aarenet have adapted and enhanced their systems to enable interoperability. This resulted in a solution where the FrontStage contact centre solution and the Aarenet VoIP platform interact to enable all voice communications for the connected contact centre agents. The release of Aarenet’s new Cloud PBX offering in July 2021, together with the supervisor features which are part of the newest release 7.5, forms the base for a new Cloud-based Contact Centre offering, targeting to address small and mid-sized companies. Especially this specific market segment will benefit from a hosted solution and may use the full suite of the functionality provided by Frontstage’s state-of-the-art Contact Centre.
For more information on aarenet solutions an co-operation with FrontStage Technologies click here.
AudioCodes
AudioCodes designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. These innovative and cost-effective products, which include Media Gateways and Session Border Controllers, enhance intelligibility and provide a better end user communication experience.
For more information on AudioCodes solutions for Contact Centers click here.
innovaphone
innovaphone is our technology partner, especially in integrating innovaphone‘s communication systems as a native call server (SIP server) for the FrontStage platform.
innovaphone has always been self-financed to 100%. The headquarters are located in Sindelfingen, Germany, with additional branch offices at other German locations, in Austria, Italy, France and Scandinavia. All hardware and software solutions are developed and produced by engineers and specialists in Europe. Global sales are processed through certified innovaphone resellers and distributors.
The solution: developing a Voice over IP gateway that would digitize voice so it could be transported via the internet to save costs. This one little silver box turned into a comprehensive product portfolio for business communications. The start-up from back then has turned into a leading European provider of universal work and communication solutions with more than 100 employees.
Learn more about innovaphone here.
Intel (Gold Partner)
Best known for their processors, Intel are makers, catalysts and inventors. They innovate at the boundaries of technology to make amazing experiences possible for businesses and for society in general. Their innovations are bringing the ability to communicate in many ways to devices, objects and spaces to make them smart and connected. Intel has transformed to a company which also powers the majority of the world’s data centers, connecting hundreds of millions of mobile and Internet of Things devices, and helping to secure and protect enterprise and government IT systems.
Learn more about Intel here.
Microsoft
Microsoft is our main technology partner in terms of software development. Most of the tools that we use in development are from Microsoft. We have maintained a long-term relationship with Microsoft and have acquired the following competence levels: Gold Communications (application development and solution implementation for Skype for Business), Silver Application Development, and we act as an Independent Software Vendor (ISV). We cooperate in extensive projects related to, and supply certified accessories for, Skype for Business.
Learn more about Microsoft here.
Mitel
We have been acting as an authorised distributor of Mitel MiV5000 and MX-One since 1994. FrontStage Omni-channel Contact Centre supports both families of Call Sever/PBX platform - Mitel MiV5000 and MX-One natively. We have certified and experienced engineers to provide turnkey contact centre solutions built on these telephony platforms.
Learn more about Mitel here.
Nuance
We partner with Nuance as their Master Distributor for EMEA. We primarily use their state-of-the-art natural speech recognition technologies for IVR systems (Call Steering) and voice biometrics technology for our FrontStage contact centre application. Nuance have pioneered their world-leading high functionality speech software, perfecting the ability of machines to recognize and emulate the human voice. Nuance design and deliver technologies that intuitively link man, machine and the global store of knowledge to help companies and consumers work seamlessly and intelligently with the world. A rich heritage, a strong financial background, innovative technology and pervasive solutions are the pillars that form the foundation of Nuance Communications today.
Learn more about Nuance here.