Omnichannel Contact Center as a Source of Information on Customer Experience

Cross-sell, Customer, Experience, Omnichannel, Retence, Up-sell

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Why should you use an omnichannel contact center for your customer support line? One of the reasons can be the availability of data containing direct client interactions, all that in a single solution. Analýza těchto dat má velký potenciál podpořit sběr informací o Customer Experience. A podle společnosti Gartner bude do roku 2020 aspekt Customer Experience motivovat až 40% procent projektů analýzy dat.