Give your customers an unforgettable experience. Turn your contact center into the heart of your business. A great customer service experience builds loyalty, drives revenue, and leaves a lasting impression. With FrontStage, personalize your customer interactions, reduce churn, and elevate your brand.
Customer service IS and will always be the heart of your business.
If you think about of your buiness as a whole body, then each part of the business represents a bodily function.
The money coming and going is the life blood of your business. Without it you can’t survive. C-levels are like the brain.
And customer service is the heart.
That’s where things gets confusing. In the body, the heart is a vital organ. Yet, companies often forget this. They treat their customer service – their contact centre - as a bothersome apendage needing to be severed? To put it plainly: Your contact centre is a vital organ to your business – it’s your heart. Your heart (read: contact centre) is providing you the feelings for your customers and vice versa. If you’re cut off from your heart, you’re not going to know what your customers are feeling.
So let’s ask a simple question:
How do your customers feel about your business – about your customer service?
No. the question isn’t, “What do you think of your customer service?” (Most bosses and companies think their own customer service is stellar – if only that were the case.)
The question is: What do your customers feel about your customer service?
Look at that question again.
It’s about your customers and their feelings. Their feelings are what’s driving sales. The worse they feel about you the less money flows into your business.
From my own personal experience (and I imagine much like yours) most customer service is at best stale, bland, and forgettable; at worst it’s an experience you want to forget.
For example when the “customer service” in a well-known telecom company charged me Є85.00 just to cancel a contract. That’s memorable and bad.
You don’t want your customers walking away with an experience that stays with them leaving a bad taste in their mouth.
What you want is an unforgettable, awesome experience your customers can remember - and look forward to when they talk to you.
That's what companies like Zappos do. They provide their customers with an unforgettable experience, and customers love talking to them. (The longest recorded conversation was 14 hours!)
Experts like Gartner think that 40% of data alanytics is about customer experience. Personally, I think it’s more like 60 – 70% - Just think of off the info Neflix gets from tracking their users. Or Google from tracking you – that’s all customer experience. But, if we’re talking only about customer service iin contact centres, then 40% seems about right. Let that sink in for a moment. 40% of your information about your customers is coming from your contact centre. 40%!
And you're going to allow it to be… a forgettable experience… … or whatever…
Would you like to see your revenue drop 40% because of bad customer experience? That's the real question. And one that needs asking.
Sure, you probably want to provide a rockstar in customer experience. Be the cool company that customers just love. That’s where things get hairy…
Giving an awesome kick-butt experience comes with kick-ass expenses. High costs, extra benefits for your customers, a trained team, specialists, all the right tools, and more.
It’s no wonder customers get tepid, bland, humdrum experiences.
Now take the kick-butt experience. Switch it up a little. Set it in a nightclub, cool lights, and subtle jazz. What if you could give that sort of experience. Intimate, cool and your own take.
Maybe your kick-butt experience just needs to be different - unique, still awesome, just… better because it’s you and it’s smaller -more personal. More your style.
Give your contact centre a pulse – a beating rhythm to the heart of your business. That’s where FrontStage comes in. FrontStage is your complete contact center platform – it will give you that beating rhythm in your heart. It infuses your customer service with energy and vitality.
And at a price you can afford.
You can have all you need in one simple and easy solution in a contact centre platform. A platform that tells you all you need to know about your customers…
All in one place.
Anytime -
Anywhere (even on the go)
Anyhow (in any medium)
So you can communicate with them at their level, in their way. And know what they are feeling.
If you want to give your customers the unforgettable, kick-butt experience – one that touches thme in their hearts - then you’re going to need to know them – know what they are feeling – know their heart. The only way you can do that is with your own beating heart. Your contact centre.
We’re in this too. In fact, we’re doing it with you – our own customers. That’s how we know we’re giving you exactly what you are looking for. Because we listen to you, our customer, with our own contact centre. FrontStage has been designed for you with your direct input. Did I mention a price point friendly to your wallet?
Here’s just a taste of what you get:
- Unstructured communication (like emails and social media)
- Recorded phone calls
- Artificial intelligence systems integration for customer interactions.
Exactly the sort of info that gives you an understanding of the Voice (or heart) of the Customer (VOC).
With this you can create a truly personalized customer experience that will not only improve performance KPIs but also support business goals, such as cross-selling, up-selling, and retention.
You have:
- A long-term Customer Experience evaluation program: - For long-term sustainability - Short-term business impact
- Personalized content backed with powerful automation.
- Improved customer loyalty.
- Reduced churn rate.
- Add relevant for employees.
- Instructions on how to utilize such data.
This entire system allows you to analyze data from real communication with customers and gives your business tools to use data in real-time.
Just imagine instant customer recognition creating a highly effective personalized data set. The customer contacts your company, and the agent has all the info right there in front of them.