Will robots replace customer care?

AI, "Customer care", Chatbot, Robots

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This topic has resonated in the customer care sector for quite some time, which is evidenced by a report from AnswerThePublic – when you enter the topic of “Customer care”, then the most frequently asked questions include “Will customer service be replaced by robots”.

Omnichannel Contact Center as a Source of Information on Customer Experience

Cross-sell, Customer, Experience, Omnichannel, Retence, Up-sell

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Why should you use an omnichannel contact center for your customer support line? One of the reasons can be the availability of data containing direct client interactions, all that in a single solution. Analýza těchto dat má velký potenciál podpořit sběr informací o Customer Experience. A podle společnosti Gartner bude do roku 2020 aspekt Customer Experience motivovat až 40% procent projektů analýzy dat.

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Request a FrontStage Demo
Dear
Thanks for your interest in the FrontStage demo. This is an automated response confirming the receipt of your demo request. Our team will get back to you as soon as possible.

Best regards

FrontStage team

London office
86-90 Paul Street, London EC2A 4NE
Telephone: +44 7813 920141

Prague office
Sterboholska 1427/55 102 00 Prague 10 Czech Republic
Telephone: +420 271 004 241