Are you asking the right questions to grow your contact center?

 Number of stars: 0.0/5. Number of Rating 0x.

Optimize your contact center growth with the right questions. Move beyond platform capacity – ask if your software handles complexity. Our 10-question worksheet guides you in choosing the perfect solution, whether cloud-based or on-premises. Explore integrations and find efficiency. It's not just about our software; it's about your unique needs. Let our worksheet lead you to success. Discover more today!

Four Parts to The Ultimate Contact Center Success

 Number of stars: 0.0/5. Number of Rating 0x.

Uncover the secret to ultimate contact center success with these four key elements: an environment for growth, well-documented policies and standard operating procedures (SOPs), comprehensive training, and meaningful consequences for actions. In a world where small businesses are struggling to compete with industry titans, it's critical to understand that losing a customer due to a bad experience goes beyond one sale - it can affect all potential sales impacted by that customer. Learn how creating a bulletproof system can empower your agents, foster a growth-oriented environment, and set the stage for exceptional customer experiences. Learn more about the role of the FrontStage platform in building a knowledge base that will expand agent capabilities and revolutionize your contact center approach. Elevate your business by prioritizing flexibility, creativity and personalized solutions - become your customers' spokesperson for all the right reasons.

Queue-based support: The Way to Better Customer Service

 Number of stars: 0.0/5. Number of Rating 0x.

Optimize your contact center with a queue-based system - first come, first served. Handle large numbers of queries and complaints efficiently. Explore priority options such as urgency and premium access. A well-implemented queuing system offers insights for a better contact center.

Multi-channel vs Omni-channel. What’s right for your contact center?

 Number of stars: 0.0/5. Number of Rating 0x.

Explore the best contact center approach for your business: Multi-channel vs. Omni-channel. Understand the advantages and considerations to make an informed decision. Optimize customer experience, agent productivity, and implementation. Your contact center is a revenue hub—prioritize superior customer service for lasting success. Choose the path that aligns with your goals and enhances your customer experience.

Does customer service via short-text channels have a future?

Omnichannel

 Number of stars: 5.0/5. Number of Rating 1x.

If you are thinking about expanding the range of communication channels to include short texts and you are continuously postponing the decision, or you have even rejected this idea for some reasons, we bring you an interview with Lenka Bartizalová, Customer Care Manager at Alza.cz, on this complex topic. Before the winter season, the well-known e-shop launched a solution for servicing client requests via WhatsApp as part of Frontstage. However, for Lenka and her team, which handles hundreds of thousands of requests per month on average, WhatsApp is just another piece to the collection within the family of short-text channels. Therefore, we believe that her experience will help you in your next decision about building your customer communication strategy.

Will robots replace customer care?

AI, "Customer care", Chatbot, Robots

 Number of stars: 0.0/5. Number of Rating 0x.

This topic has resonated in the customer care sector for quite some time, which is evidenced by a report from AnswerThePublic – when you enter the topic of “Customer care”, then the most frequently asked questions include “Will customer service be replaced by robots”.

Omnichannel Contact Center as a Source of Information on Customer Experience

Cross-sell, Customer, Experience, Omnichannel, Retence, Up-sell

 Number of stars: 0.0/5. Number of Rating 0x.

Why should you use an omnichannel contact center for your customer support line? One of the reasons can be the availability of data containing direct client interactions, all that in a single solution. Analýza těchto dat má velký potenciál podpořit sběr informací o Customer Experience. A podle společnosti Gartner bude do roku 2020 aspekt Customer Experience motivovat až 40% procent projektů analýzy dat.

en-US
fssmtp-bot@frontstage.cc
Request a FrontStage Demo
Dear
Thanks for your interest in the FrontStage demo. This is an automated response confirming the receipt of your demo request. Our team will get back to you as soon as possible.

Best regards

FrontStage team

London office
86-90 Paul Street, London EC2A 4NE
Telephone: +44 7813 920141

Prague office
Sterboholska 1427/55 102 00 Prague 10 Czech Republic
Telephone: +420 271 004 241
fssmtp-bot@frontstage.cc
Request a FrontStage Demo
Dear
Thanks for your interest in the FrontStage demo. This is an automated response confirming the receipt of your demo request. Our team will get back to you as soon as possible.

Best regards

FrontStage team

London office
86-90 Paul Street, London EC2A 4NE
Telephone: +44 7813 920141

Prague office
Sterboholska 1427/55 102 00 Prague 10 Czech Republic
Telephone: +420 271 004 241