FrontStage brings the flexibility of a single point of control for all the communication channels of your Omni-Channel communication strategy. With just the one platform you can replace your existing heterogeneous environment of single-purpose applications. FrontStage can be connected to all key enterprise information systems; the platform will merge smoothly with your business processes and procedures. If any specific applications or workflows are missing, we will add them as custom modules to ensure that there is not a single link absent from your overall communication strategy and business processes. By using progressive technologies, artificial intelligence and machine-learning, we will automate recurrent processes and improve the quality of your overall customer care. FrontStage will play a key role in customer support and will also collate invaluable data on your customers’ interactions and requirements. The next-generation FrontStage solution will improve your customers’ loyalty, your knowledge of their behaviour, and dramatically reduce your operating expenses.
Enter a new digital era of customer support.
Your customers’ communication habits and preferences change rapidly over time, and this trend is also boosted by the ever-changing competitive environment. This makes it even more demanding to meet customer requirements and expectations. Make full use of FrontStage’s innovative communication tools and turn the platform into your unique competitive advantage. By implementing a FrontStage solution, you will gain a head start on your competitors and save time, leaving you to concentrate on what you do best.
By using all the communication channels available to accommodate your customers’ individual preferences, you will make your mutual communication more effective, improve their convenience, and acquire valuable data on mutual interactions which can be used for future strategic decision-making.
It may be easy to make and answer a phone call, but it is not an easy task to process interactions in a controlled and consistent manner across all communication channels. This is especially true when taking into consideration all the channel specifics and individual customer preferences, the need to link these interactions to internal business processes and procedures, and the imperative to ensure their security and monitoring. And all so that the quality of communication with your customers, and subsequently their loyalty, can continually be improved while at the same time reducing operating expenses and optimizing ICT budgets.
Today, we see organizations either spending huge sums for applications enabling them to maintain contact with their customers, while often not even utilizing all the advantages offered by state-of-the-art technologies, or running heterogeneous applications from different vendors, which are sometimes impossible to integrate or the costs of which exceed their value.
FrontStage simplifies the controlled customer contact by integrating a comprehensive Omni-Channel set of communication tools within a single platform, including tools for management and monitoring as well as solutions for linking with subsequent business processes. There are also tools to integrate FrontStage directly with our clients’ information systems, allowing a customized development of industry-specific applications and proprietary integration interfaces (APIs). FrontStage also brings innovative analytical and business intelligence tools, yet the costs connected with operating FrontStage are considerably lower than running multiple different applications.
To achieve a high level of user comfort and a positive customer experience when your customers contact your company, FrontStage contains all the necessary progressive components right out of the box. Such components are usually only available in the more expensive products and solutions offered by the current global leaders in the contact centre market.
FrontStage is changing the game!